ClawDesk
A Malaysia-hosted inbox that pulls WhatsApp, Shopee Chat, Lazada Chat, Messenger and Instagram into one screen - with a Bahasa Malaysia AI agent handling first replies.
Highlights
- 1One inbox for 7+ chat channels
- 2BM + English AI agent with clean handover to humans
- 3AI intent detection, reply suggestions, conversation summaries
- 4PDPA consent capture and full searchable message log
How it helps your business
- Sales stop leaking out of unread DMs. Every message lands in one shared queue, and nobody can quietly ignore a channel anymore.
- A small team behaves like a 24/7 contact centre. The AI handles "Berapa harga?", "Available stock?" and "Can ship to Sabah?" in BM, overnight and on weekends.
- On WhatsApp orders, customers buy from whoever replies first. Faster first response means more enquiries become paid orders.
- When a staff resigns, the customer history stays with the business. Searchable, in one place, not stuck on their personal phone.
One inbox for every chat channel an SME sells on, with a Bahasa Malaysia AI handling the first reply.
Right now your sales sit across five different apps: WhatsApp on someone's phone, Shopee Chat in a browser tab, Lazada Chat in another, Messenger on someone else's laptop, Instagram DMs on the boss's account. Leads quietly go cold in unread threads. ClawDesk pulls every channel into one shared queue, a BM-fluent AI handles the first reply 24/7, and the stack is hosted locally so PDPA consent records don't sit on foreign servers.
Outcome
Sellers reply in minutes during peak campaign hours, instead of waking up to an overnight DM backlog on Shopee and WhatsApp. The same small team handles much higher message volume without hiring, and lost-to-unread-DM sales stop being a category.
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